Kia ora, how can we help?
We are a small team and we read every message. Bugs, questions, ideas for making Giggy better, all welcome.
Quick answers
Does it cost anything?
No. Posting a job is free and applying is free. The only paid thing is the optional $5 video application, and the employer decides whether their job uses it.
I never got my sign in link
Have a look in spam or promotions. The link works for 15 minutes. If it has expired, go to Sign in and ask for a fresh one. Still nothing? Message us below with the email you used.
Can I change or withdraw an application?
Once it is sent the employer can see it, so contact them directly through the details on the job. If they have closed the job, they are not taking any more applications.
My video would not record
Your browser needs permission to use the camera and microphone. Look for the camera icon in the address bar, allow it, then reload. Safari on iPhone and Chrome on Android both work well.
How do I get a refund on a video application?
If something went wrong on our end, message us with the job name and we will sort it. Refunds go back to the card you paid with.
How do I close my account?
Go to Profile settings, scroll to the bottom and choose Close my account. It deletes your saved jobs, applications and any jobs you posted.
Other ways to reach us
- Support: support@giggy.nz
- Ideas and feedback: feedback@giggy.nz
- Privacy questions: privacy@giggy.nz
We are in New Zealand, so you will usually hear back within a working day.